The client’s existing processes were too reliant on manual input, increasing inefficiencies with business expansion. So, they reached out to Zedrox for a custom management platform that supports a growing franchise model.
They asked for smoother member journeys, better visibility for group leaders, and absolute control of head office over reporting, revenue tracking, and operational standards.
Zedrox built a CRM with separate user experiences for super administrators, franchisees, staff, and members, so everyone sees only the tools they need. It is built with future AI features in mind, including predictive member retention insights, automated reporting, intelligent scheduling, etc.
We designed the platform with separate dashboards for each user category, session management, and payment tracking.
All members are managed in one central database. Details, attendance, and progress history are in one place instead of scattered across files and spreadsheets.
Each franchisee can see how their groups are doing. Head office can compare results across the whole network.
Group leaders can set up and manage their weekly sessions easily without any paperwork.
Members check in and weigh in at a station during each session. Their progress history is saved, so it can be tracked over time.
Each location’s income and payments show up on the dashboard. Head office can also check the combined numbers for the whole franchise without asking anyone.
Routine messages and account tasks are automated, saving time and keeping things consistent.
The platform is now accessible to the whole franchise network. There’s less admin work, and every location follows the same process.
Netherlands
Sweden
UK
