Onze Webshop Support Pakketten

Met over 5 jaar aan ervaring van het maken van websites en apps, kent Zedrox elk probleem die je tegen kan komen in deze moderne digitale wereld. Omdat wij de uitdagingen waar bedrijven tegenaan lopen van dichtbij hebben gevolgd, hebben wij flexibele websitesupport en onderhoudspakketten samengesteld om uw website soepel te laten draaien. Onze ondersteuningspakketten voor webwinkels bieden duurzame oplossingen, zodat u zich kunt richten op de groei van uw bedrijf in plaats van u zorgen te maken over uw website. De technici in ons team zijn opgeleid en ervaren. Vertrouw ons, en wij zorgen voor een winstgevende en efficiënte online business voor u.

Wat zit
inbegrepen?
Ontwikkelingssite instellen We maken een exacte replica van uw live site op onze ontwikkelserver. Hier voeren we al het werk uit, zodat we het door ons interne QA-proces kunnen leiden en u de kans geven om de wijzigingen te beoordelen en goed te keuren voordat we ze live implementeren.
Account Manager Uw Account Manager is de katalysator die ervoor zorgt dat dingen gebeuren. Ze zijn bereikbaar via telefoon, e-mail, Basecamp en Skype, houden het werk op schema en houden contact met u over feedback, suggesties en nieuwe vereisten voor uw website.
Platformversie-updates Als je site is gebouwd op een Open Source-platform zoals Magento, Prestashop, WooCommerce of WordPress, dan is het belangrijk om de platformversie up-to-date te houden met officiële patches. Deze update werkt niet alleen de kernbestanden bij om bekende bugs op te lossen en het systeem te optimaliseren, maar er worden ook beveiligingspatches meegeleverd om de persoonlijke gegevens van u en uw klanten te beschermen. Sites worden binnen een maand na elke release bijgewerkt naar de meest recente platformversie.
Moduleversie-updates Uw site gebruikt vrijwel zeker verschillende modules van derden (ook bekend als plug-ins of extensies) om verschillende functies uit te voeren. Deze modules moeten up-to-date worden gehouden in overeenstemming met uw platformversie, om de veiligheid niet in gevaar te brengen of conflicten met andere modules te veroorzaken. Soms kan het nodig zijn dat we rechtstreeks contact opnemen met de ontwikkelaar van de module, of we raden u aan een alternatieve module te gebruiken die beter wordt ondersteund.
Bugfixes en wijzigingsverzoeken Binnen je abonnement heb je een vast aantal maandelijkse ontwikkelingsuren die je kunt gebruiken, zoals je wilt, inclusief voor ontwerpaanpassingen, module-installaties en bugfixes. Uw accountmanager kan ook suggesties doen voor verbeteringen op basis van aanbevelingen van ons team.
Kritieke reactietijd voor verzoeken* Van tijd tot tijd kunt u een dringend probleem hebben met uw site: betalingsgateways of essentiële modules falen, de site gaat volledig uit de lucht of tekenen van een kwaadwillende aanval. Binnen het door u gekozen pakket bieden we een gegarandeerde responstijd om het probleem te onderzoeken en op te lossen.
Beveiliging scannen We werken samen met een toonaangevende leverancier van cyberbeveiliging om uw site doorlopend te scannen op kwetsbaarheden en aanbevelingen te doen ter bescherming tegen kwaadaardige activiteiten. U ontvangt de details van elke scan in uw maandelijkse rapport.
Maandelijkse snelheidsoptimalisatie Websites kunnen in de loop van de tijd traag worden, wat nadelig is voor de gebruikerservaring, het conversiepercentage en de organische zoekresultaten. We gebruiken tools van derden om de prestaties van uw site elke maand te beoordelen en implementeren de aanbevelingen om ervoor te zorgen dat deze optimaal blijft presteren op mobiel en desktop.
Maandelijkse SEO-gezondheidscheck Onze SEO Manager zal een deskundig oog over uw website leiden en een verscheidenheid aan tools van derden gebruiken om de SEO-prestaties te controleren. In uw maandelijkse rapport ontvangt u een overzicht van de aanbevelingen om ervoor te zorgen dat potentiële klanten uw site vinden.
Maandelijkse betalingsgatewaycontroles We voeren testbetalingen uit via de betalingsgateway(s) van uw site en controleren of ze naar behoren werken.
Maandelijkse core flow & proces checks We controleren alle andere kritieke functies op uw site, zowel frontend als backend, zoals inloggen, registratie, e-mails met orderbevestiging, geplande crons, ERP en voorraadfeeds.
Documentatie van maatwerk Wanneer we een site erven die is gebouwd door of waaraan is gewerkt door een andere ontwikkelaar, is het vrij gebruikelijk om te ontdekken dat deze is aangepast met op maat gemaakte code, vaak zonder enige bijbehorende documentatie. In dergelijke gevallen nemen we de tijd om het te bestuderen en onze eigen documentatie te schrijven. Dit stelt ons in staat om de exacte functies en onderlinge afhankelijkheden met de rest van de site te begrijpen, zodat eventuele toekomstige problemen snel en efficiënt kunnen worden opgelost. Als we zelf een aangepaste code maken als onderdeel van uw gouden pakket, zullen we documentatie schrijven om deze te vergezellen.
Maandelijkse concurrentieanalyse Vanaf maand één evalueert uw accountmanager de websites van uw drie voorgestelde concurrenten. Dit omvat rapporten over het ontwerp en de functie van de sites, focus op productlijnen, verkopen en kortingen, omnichannel-verkopen en andere marketingactiviteiten. Elke maand zullen ze die concurrenten opnieuw bezoeken en eventuele wijzigingen van de vorige maand benadrukken, en aanbevelingen doen om ervoor te zorgen dat uw bedrijf voorop blijft lopen.
Meerwerk gefactureerd op** Af en toe wil je misschien een groter project ondernemen dat buiten de reikwijdte van onze ondersteuningsabonnementen valt, zoals een ontwerpvernieuwing of het bouwen van een aangepaste module. In dergelijke gevallen profiteert u van een goedkoper standaard ontwikkeltarief in overeenstemming met uw pakketniveau. Deze tarieven dekken uw hele account en niet slechts één website, dus als u een geheel nieuwe site of app nodig heeft, bespaart u aanzienlijk op de kosten.
Maandelijks rapport Elke maand ontvang je een rapport met details over het werk dat op je site is uitgevoerd, samen met een selectie van aanbevelingen van ons team op basis van inzichten van tools van derden en gevestigde best practices. Dit rapport wordt afgetekend door uw Developer, Development Team Lead en Account Manager.
Maandelijkse abonnementskosten**

Bronzen
We’ll create an exact replica of your live site on our development server. This is where we’ll conduct all work so that we can run it through our internal QA process, and give you the opportunity to review and approve the changes, before we deploy them live.
Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
If your site is built on an Open Source platform such as Magento, Prestashop, WooCommerce or WordPress, then it’s important to keep the platform version up to date with official patches. Not only does this update core files to fix known bugs and optimise the system, but security patches are also included to keep yours and your customers’ personal data protected. Sites will be updated to the most recent platform version within one month of each release.
Your site is almost certainly using a variety of third-party modules (also known as plugins or extensions) to perform various functions. These modules must be kept updated in line with your platform version, so as not to compromise security or cause conflict with other modules. On occasion this may require that we liaise with the developer of the module directly, or we may recommend you go with an alternative module which is better supported.
4 uur per maand Within your subscription you’ll have a set number of monthly development hours to use however you choose, including for design tweaks, module installations and bug fixes. Your Account Manager may also make suggestions for improvements based on recommendations from our team.
Binnen 48 uur From time to time you might have an urgent issue with your site – payment gateways or essential modules failing, the site going down entirely, or signs of a malicious attack. Within your chosen package we’ll provide a guaranteed response time to start looking into and resolving the issue.
We’re partnering with a leading cybersecurity provider to scan your site for vulnerabilities on an ongoing basis, and make recommendations to guard against malicious activity. You’ll receive details of each scan within your monthly report.
Websites can become slow over time, which is detrimental to user experience, conversion rate and organic search rankings. We’ll use third-party tools to assess the performance of your site every month, and implement the recommendations to keep it performing to its maximum potential on mobile and desktop.
Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
We’ll run test payments through your site’s payment gateway(s), and check that they’re working as they should.
We’ll check any other critical functions on your site, both frontend and backend, such as login, registration, order confirmation emails, scheduled crons, ERP and stock feeds.
When we inherit a site that has been built by or worked on by another developer, it’s quite common to find that it has been customised with bespoke code, often without any accompanying documentation. In such cases we’ll take the time to study it and write our own documentation. This allows us to understand its exact functions and its interdependencies with the rest of the site, so that any future issues can be resolved quickly and efficiently. If we create any custom code ourselves as part of your gold package, we’ll write documentation to accompany it.
From month one your Account Manager will evaluate the websites of your three suggested competitors. This will include reports on the sites’ design and function, product line focus, sales and discounts, omnichannel sales and other marketing activity. Each month they will revisit those competitors and highlight any changes from the previous month, and make recommendations to ensure that your business stays ahead of the curve.
€35 per uur Occasionally you may want to undertake a larger project that falls outside the remit of our Support Subscriptions, such as a design refresh or custom module build. In such cases you’ll benefit from a cheaper standard development rate in line with your package tier. These rates cover your whole account and not just one website, so if you need an entirely new site or app created you’ll make a significant cost saving.
Every month you’ll receive a report detailing the work that has been undertaken on your site, along with a selection of recommendations from our team based on insights from third-party tools and established best practice. This report will be signed off by your Developer, Development Team Lead and Account Manager.
€499/maand
nu aanvragen

Zilver
We’ll create an exact replica of your live site on our development server. This is where we’ll conduct all work so that we can run it through our internal QA process, and give you the opportunity to review and approve the changes, before we deploy them live.
Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
If your site is built on an Open Source platform such as Magento, Prestashop, WooCommerce or WordPress, then it’s important to keep the platform version up to date with official patches. Not only does this update core files to fix known bugs and optimise the system, but security patches are also included to keep yours and your customers’ personal data protected. Sites will be updated to the most recent platform version within one month of each release.
Your site is almost certainly using a variety of third-party modules (also known as plugins or extensions) to perform various functions. These modules must be kept updated in line with your platform version, so as not to compromise security or cause conflict with other modules. On occasion this may require that we liaise with the developer of the module directly, or we may recommend you go with an alternative module which is better supported.
6 uur per maand Within your subscription you’ll have a set number of monthly development hours to use however you choose, including for design tweaks, module installations and bug fixes. Your Account Manager may also make suggestions for improvements based on recommendations from our team.
Binnen 24 uur From time to time you might have an urgent issue with your site – payment gateways or essential modules failing, the site going down entirely, or signs of a malicious attack. Within your chosen package we’ll provide a guaranteed response time to start looking into and resolving the issue.
Maandelijks We’re partnering with a leading cybersecurity provider to scan your site for vulnerabilities on an ongoing basis, and make recommendations to guard against malicious activity. You’ll receive details of each scan within your monthly report.
Websites can become slow over time, which is detrimental to user experience, conversion rate and organic search rankings. We’ll use third-party tools to assess the performance of your site every month, and implement the recommendations to keep it performing to its maximum potential on mobile and desktop.
Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
We’ll run test payments through your site’s payment gateway(s), and check that they’re working as they should.
We’ll check any other critical functions on your site, both frontend and backend, such as login, registration, order confirmation emails, scheduled crons, ERP and stock feeds.
When we inherit a site that has been built by or worked on by another developer, it’s quite common to find that it has been customised with bespoke code, often without any accompanying documentation. In such cases we’ll take the time to study it and write our own documentation. This allows us to understand its exact functions and its interdependencies with the rest of the site, so that any future issues can be resolved quickly and efficiently. If we create any custom code ourselves as part of your gold package, we’ll write documentation to accompany it.
From month one your Account Manager will evaluate the websites of your three suggested competitors. This will include reports on the sites’ design and function, product line focus, sales and discounts, omnichannel sales and other marketing activity. Each month they will revisit those competitors and highlight any changes from the previous month, and make recommendations to ensure that your business stays ahead of the curve.
€32.5 per uur Occasionally you may want to undertake a larger project that falls outside the remit of our Support Subscriptions, such as a design refresh or custom module build. In such cases you’ll benefit from a cheaper standard development rate in line with your package tier. These rates cover your whole account and not just one website, so if you need an entirely new site or app created you’ll make a significant cost saving.
Every month you’ll receive a report detailing the work that has been undertaken on your site, along with a selection of recommendations from our team based on insights from third-party tools and established best practice. This report will be signed off by your Developer, Development Team Lead and Account Manager.
€799/Maand
nu aanvragen

Goud
We’ll create an exact replica of your live site on our development server. This is where we’ll conduct all work so that we can run it through our internal QA process, and give you the opportunity to review and approve the changes, before we deploy them live.
Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
If your site is built on an Open Source platform such as Magento, Prestashop, WooCommerce or WordPress, then it’s important to keep the platform version up to date with official patches. Not only does this update core files to fix known bugs and optimise the system, but security patches are also included to keep yours and your customers’ personal data protected. Sites will be updated to the most recent platform version within one month of each release.
Your site is almost certainly using a variety of third-party modules (also known as plugins or extensions) to perform various functions. These modules must be kept updated in line with your platform version, so as not to compromise security or cause conflict with other modules. On occasion this may require that we liaise with the developer of the module directly, or we may recommend you go with an alternative module which is better supported.
10 uur per maand Within your subscription you’ll have a set number of monthly development hours to use however you choose, including for design tweaks, module installations and bug fixes. Your Account Manager may also make suggestions for improvements based on recommendations from our team.
Binnen 4 uur From time to time you might have an urgent issue with your site – payment gateways or essential modules failing, the site going down entirely, or signs of a malicious attack. Within your chosen package we’ll provide a guaranteed response time to start looking into and resolving the issue.
Wekelijks We’re partnering with a leading cybersecurity provider to scan your site for vulnerabilities on an ongoing basis, and make recommendations to guard against malicious activity. You’ll receive details of each scan within your monthly report.
Websites can become slow over time, which is detrimental to user experience, conversion rate and organic search rankings. We’ll use third-party tools to assess the performance of your site every month, and implement the recommendations to keep it performing to its maximum potential on mobile and desktop.
Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
We’ll run test payments through your site’s payment gateway(s), and check that they’re working as they should.
We’ll check any other critical functions on your site, both frontend and backend, such as login, registration, order confirmation emails, scheduled crons, ERP and stock feeds.
When we inherit a site that has been built by or worked on by another developer, it’s quite common to find that it has been customised with bespoke code, often without any accompanying documentation. In such cases we’ll take the time to study it and write our own documentation. This allows us to understand its exact functions and its interdependencies with the rest of the site, so that any future issues can be resolved quickly and efficiently. If we create any custom code ourselves as part of your gold package, we’ll write documentation to accompany it.
From month one your Account Manager will evaluate the websites of your three suggested competitors. This will include reports on the sites’ design and function, product line focus, sales and discounts, omnichannel sales and other marketing activity. Each month they will revisit those competitors and highlight any changes from the previous month, and make recommendations to ensure that your business stays ahead of the curve.
€30 per uur Occasionally you may want to undertake a larger project that falls outside the remit of our Support Subscriptions, such as a design refresh or custom module build. In such cases you’ll benefit from a cheaper standard development rate in line with your package tier. These rates cover your whole account and not just one website, so if you need an entirely new site or app created you’ll make a significant cost saving.
Every month you’ll receive a report detailing the work that has been undertaken on your site, along with a selection of recommendations from our team based on insights from third-party tools and established best practice. This report will be signed off by your Developer, Development Team Lead and Account Manager.
€1199/maand
nu aanvragen